This website is run by Department of Agriculture, Environment and Rural Affairs (DAERA), Northern Ireland. We want as many people as possible to be able to use this website. For example that means you should be able to:

  • zoom in up to 200% without the text splitting off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • clearly understand the content and instructions of the website

AbilityNet External link has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website aren't fully accessible:

  • you can't modify the line height or spacing of text
  • some older PDF documents may not be fully accessible to screen reader software

What to do if you can't access parts of this website

If you need further information or assistance in using parts of this website, you can contact a DAERA Direct Regional Office External link

A DAERA member of staff will be able to help you with your request.

Reporting accessibility problems with this website

We're always looking to improve the accessibility of this website. If you find any problems that aren't listed on this page or think we're not meeting the requirements of the accessibility regulations, contact the DAERA customer helpline on 0300 200 7852 or email

If you are unhappy with the quality of service received, in the first instance, you can make a complaint to DAERA External link.

Enforcement procedure

If you remain dissatisfied with the Department's final response to your complaint, you can refer your case to the Equalities Commission for Northern Ireland (ECNI) External link, which is responsible for enforcing accessibility regulations.You can contact them External link.

Contacting us by phone or visiting us in person

Department of Agriculture, Environment and Rural Affairs
Dundonald House
Upper Newtownards Road
Belfast BT4 3SB

DAERA Headquarters map location External link

Call DAERA customer helpline on 0300 200 7852 or email

If you have a hearing difficulty you can contact the Department via Text Relay using the Next Generation Text Service (NGTS).

  • Making a call from a textphone dial 18001 + number.
  • Making a call from a telephone dial 18002 + number.

There are also various Text to Speech applications available to use.

Technical information about this website's accessibility

DAERA is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications)(No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.0 AA standard, due to the non-compliances listed below.

Issues with technology

  • Some non-tabular content is structured in tables
  • It's not possible for users to modify text spacing or line height

Issues with text

  • No known issues

Issues with PDFs and other documents

  • Some of our older PDFs and Word documents don't meet accessibility standards - for example, they may not be marked up so they're accessible to a screen reader
  • Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. We are working to either fix these or replace them with accessible webpages
  • Accessibility regulations don't require us to fix PDFs or other documents published before 23 September 2018 if they're not essential to providing our services. For example, we don't plan to fix older user guides for legacy applications.
  • Any new PDFs or Word documents we publish will meet accessibility standards

Issues with images. video and audio

  • No known issues

Issues with interactive tools and transactions

  • No known issues

How we tested this website

This website was last tested on 29 September 2019. The test was carried out by DAERA Digital Services Division.

We chose to sample those pages which were most commonly used, and most representative of the general functionality and layout of the web application. The sample pages were tested for code compliance using the AChecker online testing tool and WAVE (Web Accessiblity Evaluation Tool). The pages also underwent manual testing to ensure they adhered to the four Accessibility principles (Perceivable, Operable, Understandable, Robust).

We tested:

  • NICBL landing page: (
  • Contact us
  • Known facts page (access to page requires login)
  • Declarations and payments (access to page requires login)

What we're doing to improve accessibility

The Department is actively engaged in improving the accessibility of its applications. As part of our 'Development Checklist', we require developers to design software with accessibility compliance built in. In those circumstances where compliance cannot be met, reasons for this should be documented, along with steps for addressing issues. We also carry out user research to ascertain user requirements and conduct usability workshopping before launching new applications.

This statement was prepared on 01 November 2019. It was last updated on 01 November 2019